Measuring success and outcomes

James Charlesworth Director of Engineering · Pendo Previously MoneySuperMarket

About James

His first job was soldering fire alarms on a production line, paid by the unit and clocked in and out on a stamping machine. He has had opinions about measuring people ever since.

What the conversation covers

For managers being asked to put engineering on a dashboard, and anyone who has watched a decent metric turn into a terrible target. Covers Goodhart's law and the no-bugs bonus that got gamed in a fortnight, what DORA is genuinely good for and exactly where it stops, the McNamara fallacy and why the things worth measuring are the awkward ones, and how your own performance as an EM actually gets judged.